See the instructions for pairing your XFINITY remote and TV box. The LED will blink green twice to indicate that the remote was reset.Īfter the factory reset is complete, you'll need to re-pair your remote with a TV box. Press the Setup button until the LED at the top of the remote changes from red to green. If the buttons on your voice remote from XFINITY (model XR11) are still unresponsive, you may need to perform a factory reset. If the buttons are still unresponsive, chat with us for assistance.įactory Reset the Voice Remote from XFINITY If the LED flashes red five times on any button press, this is an indication that the batteries are very low and should be replaced. If the LED does not flash at all, replace the batteries and try again. If you have an XFINITY remote and the buttons are not responding or performing as expected when you press them, follow the steps below to troubleshoot the problem. Verbatim from Comcast: Remote Control Buttons Don't Work - Troubleshooting If it still doesn't work, return the remote and exchange the remote for a new remote at a Comcast Xfinity location. If it doesn't immediately work, check the Comcast instructions below - related to battery life - repeating the process. The volume button (up and down) doesn't work.ġ) Press the Setup button (lower left) until the top All Power button illuminates and changes from red to green.Ģ) Immediately after the All Power button turns green, enter 9-8-1, using the number keys.ģ) Next, check the volume button (up and down), which should now work, indicated by hearing the volume change and the TV display showing the horizontal volume slider indicator with movement. Setup buttons work and you can even pair the remote but The change channel buttons (up and down) work, The symptoms might include the following. You may have discovered one day that your Comcast Xfinity Remote XR2 version R1 Remote doesn't work property.
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